Client Returns Policy
Return Portal: Access our return portal at https://returns.in-seam.com/. To initiate a return, provide your Order Number and either your Shipping Zip Code, Email, or Phone.
Eligibility: To be eligible for a return (including exchanges), items must be in the exact same condition that you received them, unworn or unused, with tags, and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.
Receiving Your Items: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and take appropriate steps.
Standard Return Policy for Direct Purchases
Return Window: All purchases, which meet the eligibility requirements above and are not “non-returnable items” as listed below, made directly through our website are eligible for a return within 14 days from the date of delivery.
Non-returnable Items: Any items, which we deem in our sole discretion to be custom orders and special orders are not eligible for return under any circumstances.
Faulty Goods: Items that are received damaged or exhibit a manufacturing fault within six months of purchase are considered defective. We will replace or repair defective items where possible. If neither option is feasible, we will provide a full refund for a verified defective item. Please note that items altered or subjected to normal wear and tear are not deemed defective. We reserve the right to inspect any item you claim to be faulty, and determine if it does in fact meet the definition of faulty in our sole discretion.
Exchanges: We offer exchanges for different sizes and styles of the same price, but all exchanges must meet the eligibility criteria above and be exchanged within the return window included herein. Exchanges can be initiated through our return portal.
Return Shipping: Returns are free of charge. While most return labels can be acquired through our returns portal, certain items may require you to contact our customer support for a return label.
Unique Return Conditions:
- Shoes: Please try on shoes on a carpeted surface. Shoes returned without the original box or with marked soles may be subject to a restocking fee or may not be accepted for return.
- Packaging: Ensure all items are returned with their original designer packaging. Items missing original packaging may incur a restocking fee or may cause the item not to be accepted as a return.
Refunds and Exchanges Processing Time:
- Refunds: As soon as the items are scanned in by the carrier, the refund process begins. If the received items by the designer do not match the returned items or don't pass inspection, our customer service will address the issue, including charging for any discrepancies.
Exchanges: Replacement items are dispatched promptly. Should the original item not be returned within the 14-day window or fail the designer's inspection, we may charge your original payment method for the replacement's cost.
Customer Support for Returns: If your return requires a label through our customer support, we will provide same-day response for requests made by 2 pm on a business day. For later requests, a response will be provided by the next business day. For any return queries, reach out to firstname.lastname@example.org.
Repeated Returns: We monitor the number of returns made by customers. Unusual or abusive patterns or returns (including exchanges), may result in a refusal of future orders at our sole discretion.
Refund Processing Time: We do not have control over the processing time for returns. After a refund has been approved, it might take some time for your bank or credit card company to process it and post it to your account.
International Orders: For international orders, shipping costs, and any import taxes and duties paid are non-refundable.
Thank you for choosing In-Seam. We are committed to ensuring a seamless luxury shopping experience. For any further queries or assistance, do not hesitate to contact our dedicated customer support team.